About Us
At Caliber Business Resource Incorporated, we are more than just a Business Process Outsourcing provider in the Philippines. We are your strategic partner, dedicated to revolutionizing outsourcing through our innovative micro call center offices enough to cover your BPO needs. Whether you’re launching a small startup or steering a growing medium-sized business, we specialize in crafting your ideal team that supports and accelerates your business growth.
$27
Billion
Industry
65%
Quality Issues Fixed
80%
Cost Reduction
Our Unique Approach
SUPER SAVER OVERHEAD COST
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Achieve up to 80% savings on labor costs through strategic and affordable outsourcing.
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Strategic Location for our Staff avoiding rising cost of living in the bigger cities and fast turn-over of Staff due to tough competitors in saturated regular BPO companies
ENHANCE PROFIT THROUGH FOCUSED AND QUALITY SERVICE
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Bridge skill gaps and optimize internal processes with our on-site remote staffing
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Access global talent pools to elevate service quality and operational efficiency, boosting profitability and brand reputation.
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Redirect resources towards innovation and core activities for enhanced competitiveness and profitability.
SCALE FASTER
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Tailor offshore operations to quickly meet market demand and scale operations.
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Combat rising labor costs and access specialized talent without additional overhead expenses.
Driving Change
At Caliber Business Resource, we are driven by a profound purpose: to redefine remote staffing dynamics globally. Our commitment lies in providing seamless business solutions and robust manpower resources that propel startups and SMEs towards success. We believe in simplifying complexities and amplifying efficiencies, enabling our clients to navigate challenges with confidence and achieve sustainable growth.
Service We Can Provide For You
At Caliber Business Resource, we offer a wide range of services to meet your operational needs. From Sales Support to Customer Service, Tech Support to Email, Data Entry/Admin Support, and even Recruitment – we handle all aspects of employing and retaining your team in the Philippines, ensuring you can focus on your core strengths.
Sales Support
Agents in sales support roles assist in generating revenue by nurturing leads, following up on inquiries, and closing sales. They possess strong communication and persuasion skills to effectively convey product or service benefits, ultimately contributing to the growth and profitability of the organization.
Data Entry/Admin Support
Agents in data entry and admin support roles play a vital role in maintaining organizational efficiency by managing data entry tasks, processing documents, and providing administrative support. Their attention to detail, organizational skills, and proficiency in office software ensure accurate data management and streamlined administrative processes.
Accounting and Bookkeeping
A comprehensive Accounting and Bookkeeping services tailored to meet the financial management needs of businesses. Our skilled professionals handle everything from day-to-day transactions to financial reporting and analysis, ensuring accuracy and compliance. By leveraging their expertise, Caliber Business Resource supports businesses in maintaining clear financial records and making informed decisions to drive growth and success.
Customer Service
Customer service agents are dedicated to ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support across various channels. They embody the brand’s values through empathy, problem-solving abilities, and a customer-centric approach, fostering loyalty and positive relationships with clients.
Podcast Editors
Podcast editors are skilled in editing audio content to enhance quality, clarity, and coherence. They possess technical proficiency in audio editing software, creative flair for storytelling, and attention to detail to produce engaging and professional podcasts that resonate with listeners.
Tech Support
Tech support agents specialize in assisting customers with technical issues related to products or services. They troubleshoot problems, offer solutions, and guide users through technical processes, leveraging their expertise in technology and communication to deliver effective support and enhance customer experience.
Recruiters
Recruiters are responsible for sourcing, screening, and selecting qualified candidates to fill job openings within the organization. They manage the recruitment process from start to finish, including job posting, candidate sourcing, interviewing, and onboarding. Recruiters leverage their expertise in talent acquisition and relationship-building to attract top talent aligned with the organization's culture and objectives.
Our Commitment
YOU BUILD YOUR BUSINESS, WE BUILD YOUR TEAM
With our quality control system and agents reporting to on-site offices, we ensure your operations run smoothly and efficiently according to your set standards.
Did you know?
The Philippines is a hub for the booming Call Center Industry, known for its skilled workforce and cost-effective solutions. In 2023, the Philippines’ outsourcing industry revenue reached $27 billion USD. (Source: Statista)
Many businesses struggle due to insufficient leveraging and lack of quality control, which our services address directly. According to Harvard Business Review, 65% of businesses cite quality issues in remote/virtual outsourcing as a significant challenge with the lack of proper monitoring and support.
Micro call centers offer optimal operational efficiency, making them ideal for small and medium businesses seeking to streamline their processes. Deloitte reports that businesses can achieve up to 80% cost savings by using micro call centers. (Source: Deloitte)
Click below to schedule a discovery call or email us at info@caliberbusinessresource.com.
Ready to elevate your business?
Let Caliber Business Resource be your partner in success. Contact us today and let’s build your winning team together!
Let’s get your business where it needs to be!
